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SHEET / 01 — SERVICE INDEX

Cybersecurity services built for real-world risk

From SOC-as-a-Service and threat detection to penetration testing and vulnerability assessment, we deliver scoped, evidence-backed work with clear findings, practical remediation, and security leaders who can brief your team.

SHEET / 02 — SERVICE METRICS

Security outcomes you can benchmark

Buyers need more than promises. These benchmarks reflect how Owlbox executes: clear scopes, crisp reporting, and consistent follow-through across SOC operations, testing, and remediation support.

24/7

SOC COVERAGE

Always-on monitoring with escalation paths and documented response playbooks.

10–14D

PENTEST TURNAROUND

From kickoff to prioritized findings and an executive-ready readout, without dragging timelines.

48H

TRIAGE WINDOW

Time to initial analysis and next-step recommendations for high-severity issues.

100%

SCOPE-LED DELIVERY

Every engagement mapped to defined objectives, evidence, and measurable remediation actions.

SCALE 1:1

MEASURED Q4

REV 02

SERVICES FAQ

FAQs on scoping, delivery, and security controls

Clear, decision-maker answers on how we scope SOC-as-a-Service and assessments, what you receive, how pricing works, and how we handle sensitive access—so you can approve an engagement with confidence.

Q-01

How do you scope SOC-as-a-Service?

We start with a short intake (environment, log sources, cloud/SaaS stack, compliance requirements, and response expectations). Then we run a scoping call and deliver a written scope of work covering coverage hours, onboarding steps, detections, escalation paths, SLAs, and reporting cadence.

Q-03

What’s included in a penetration test?

Each test includes defined targets, rules of engagement, and safe testing windows, plus exploitation where appropriate to prove impact. You receive an executive summary and a technical report with evidence, severity, and remediation guidance, followed by a readout and optional retest.

Q-05

Do you provide remediation guidance and re-testing?

Yes. For findings from pentests and vulnerability assessments, we provide prioritized fixes, configuration guidance, and validation steps your team can follow. Once remediation is complete, we can re-test agreed items to confirm closure and update the report for audit-ready evidence.

Q-02

How is pricing determined for services?

Pricing is based on scope and complexity—asset counts, log volume and retention, cloud accounts, application size, testing depth, and required turnaround. We provide a clear proposal tied to the agreed scope, with deliverables and timelines spelled out so there are no surprises.

Q-04

How do you handle access, credentials, and sensitive data?

We follow least-privilege access, use secure vaulting for secrets, and limit data exposure to what’s needed to deliver the work. Access methods and boundaries are documented up front, and we can operate under your security requirements (NDA, SSO/MFA, IP allowlists, logging).

Q-06

What timelines should we expect?

Vulnerability assessments can run in days to a few weeks depending on asset count and coordination. Penetration tests are typically 2–4 weeks including reporting. SOC onboarding varies by integrations, but we’ll provide a staged plan with milestones from initial setup to steady-state monitoring.

DOC / 04 — ENGAGEMENT REQUEST

Send your scope. Get a clear plan and timeline.

Tell us what you need—SOC coverage, a pentest, or a vulnerability assessment. A security lead reviews your brief and replies with recommended approach, estimated effort, and next steps within two business days.

RESPONSE ≤ 48H

NDA AVAILABLE

REV 04

S-01 — FIRST MILESTONE

Discovery + scoping workshop, target list confirmed, and a documented plan for testing, reporting, and remediation support.

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